FAQ

Registering is fast. Click Sign Up, enter your name, email, phone number, and a secure password, and confirm your country and preferred currency (USD). You may be asked to verify your email with a confirmation link. Provide accurate personal details to avoid delays during verification and withdrawals. After registration, complete any on-screen profile steps and accept the casino’s terms and conditions. New players should review bonus terms before claiming offers. If you run into issues, contact support at support@partycitycasino.com or call US/CA Toll Free: 800-684-1300.

Party City Casino commonly offers a 200% match welcome bonus up to $1,500. Bonus codes reported in promotions include ACTIONPCASINO and PARTYBENEFITS, but codes and terms can change — always confirm the current code on the cashier or promotions page. To claim, make a qualifying deposit (minimum deposits can be as low as $10), enter the code if required, and opt in where prompted. Be sure to read wagering requirements and eligible games before you accept the offer so you know how bonus funds convert to withdrawable cash.

Party City Casino has historically issued free-chip no-deposit codes ranging from roughly $15 to $200. Availability and exact amounts vary by promotion and player. No-deposit offers often require account registration and may have tighter wagering or withdrawal caps. Since codes rotate, check the promotions page, your account messages, or contact support to confirm current no-deposit offers and their terms.

Party City Casino accepts multiple deposit and withdrawal methods: American Express, Bank Wire Transfer, Click2Pay, Direct Deposit, Express Transfer, Neteller, Player-to-Player Fund Transfers, and Visa. Currency support is USD. Deposit processing is usually instant for e-wallets and cards; bank wires can take several business days. Withdrawals depend on the method — e-wallets and express transfers are typically fastest, while bank wires can take 3–7 business days. Minimum deposits may start around $10, but check the cashier for exact amounts and any limits. Keep in mind documentation for verification can delay withdrawals until approved.

Wagering requirements are the number of times you must play through bonus funds before withdrawing winnings tied to that bonus. Party City Casino’s welcome and promotional offers often carry playthroughs in the 20x–35x range, which can vary by promotion. Example: a $100 bonus with a 25x requirement requires $2,500 in qualifying wagers before withdrawals for bonus-related winnings are permitted. Game contributions toward wagering can differ — slots usually contribute fully while table games and video poker may count less or be excluded. Always check the bonus terms for the exact multiplier, eligible games, and any maximum cashout limits.

Yes. The casino’s games run on mobile browsers and are optimized for phones and tablets. Real Time Gaming titles scale to portrait and landscape modes, and most bonuses and account features work on mobile. If a game doesn’t load, clear your browser cache, update your device OS, or try a different browser. For persistent issues, contact support with device and browser details so the team can assist.

Party City Casino runs games from Real Time Gaming (RTG). Expect a broad selection of RTG slots, progressive jackpots, table games, and specialty titles. Game availability can change, and new slots may be added through promotions. If you’re looking for a particular RTG title, use the site’s game search or contact support for guidance.

Party City Casino operates under applicable licensing and regulatory frameworks for online gaming in its operating jurisdictions. Licensing details are displayed in the site footer and on the About or Terms pages; review those notices for the exact regulator and license number. If you can’t find licensing information, contact support for clarification before depositing.

To comply with KYC checks, Party City Casino commonly requests: a government-issued photo ID (passport, driver’s license, or national ID), a recent proof of address (utility bill or bank statement dated within 3 months), and sometimes proof of payment (a photo/scan of the card used, or a screenshot of the e-wallet account). Submit clear, color copies and ensure names and addresses match your account. Verification speed varies; approved accounts typically clear within 24–72 hours once documents are submitted.

First, refresh the page and try a different browser or device. Clear cache and cookies, disable browser extensions that might block scripts, and ensure your internet connection is stable. If using mobile, switch between Wi-Fi and cellular data to test connectivity. If problems persist, note the game name, device, browser, and any error messages and contact support at support@partycitycasino.com or call US/CA Toll Free: 800-684-1300. Provide screenshots when possible to speed troubleshooting.

Party City Casino provides tools to help players manage their play: deposit limits, loss and wager limits, session reminders, and self-exclusion options. If you feel your play is getting out of control, use the account controls to set limits or self-exclude and contact support for assistance. The casino can also point you to professional help and helplines in your region. Prioritizing responsible play protects your bankroll and enjoyment.

Customer support is available via email at support@partycitycasino.com and by phone at US/CA Toll Free: 800-684-1300. For quick answers on promotions, payments, and policies, check this FAQ and the promotions pages, or send support a message with relevant account details for faster resolution.